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How helabet Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account or make a payment through JazzCash, Easypaisa, or Raast — and exactly how we use, store, and protect it.

Account data kept secureLocal payment privacy: JazzCash, Easypaisa, RaastCookie controls in your settingsData access requests acceptedPakistan-region eligibility applies
helabet How helabet Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access your data, request a correction, or raise a concern about how your information is handled, our support team is the right starting point. Raise your query through any of the channels below and we will respond within the timeframe set out in your account terms. Privacy requests are handled separately from general account queries.

Live Chat Open the chat widget from your account dashboard to raise a privacy request or ask about the data we hold on your account in real time.
Email Support Send a written request to our support address with your registered account details. We use this channel for formal data-access and correction requests.
Account Settings Some preferences — including cookie controls and communication opt-outs — can be adjusted directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Data Security, Cookies, Retention and Your Rights

We apply encryption across your account session and payment flows so that data in transit — including your JazzCash or Raast payment details — is not readable in plain form. Our internal access controls mean only staff with a verified operational need can view personal account records. We review these controls on a continuing basis.

Encrypted Account Sessions

SSL encryption covers every login and payment session. Your credentials and wallet data, including Easypaisa and Raast details, are never transmitted as plain text.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand traffic patterns. You can manage non-essential cookies through your browser or account preferences at any time.

Data Retention Policy

Active account records are held while your account remains open. Payment transaction logs are retained as long as applicable local obligations in eligible regions require, then deleted or anonymised.

Your Access Rights

You can request a copy of your personal data, ask us to correct errors, or object to specific uses. Submit a written request through email support with your registered account details to start the process.

Common Questions About Your Privacy on helabet

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, reach out through live chat or email support with your account details ready.

We collect your name, email address, contact number, and the login credentials you set. Device identifiers and session data are also logged for account security purposes.

Yes, transaction records linked to your JazzCash, Easypaisa, or Raast payments are stored in your account wallet history. We share only the minimum data needed with those processors to complete each transaction.

You can. Submit a written request by email with your registered account details. We will confirm your identity and provide the data within the timeframe stated in your account terms.

Contact support through live chat or email, identify the incorrect detail, and we will update it after verifying your account. Some fields can also be edited directly in your account settings.

No. We do not sell your personal data. Information is shared with payment processors like JazzCash or Easypaisa only to complete your transaction, and only the minimum required data is passed.

Active account data stays on file while your account is open. Payment records are kept as long as local obligations in eligible regions require, after which they are deleted or anonymised.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.